Excellence in Service! Video Transcript

[Music]

       Employee: Welcome to the clerk's office may I help you?
       Employee: We serve almost 1.4 million customers in person and on the phone every year.
       Employee: How may I assist you today?
       Employee: My name is Bill Barrett.
       Employee: My name is Amy O’Rourke.
       Employee: My name is Uzair Moghees.
       Employee: My name is Bill Wong.
 
[Music]

       Employee: Hi, welcome to the Clerk’s office. How may I help you?
       Employee: I am a Customer Service Specialist II.
       Employee: I am the Senior Procurement Analyst for the Clerk’s office.
       Employee: I am the Associate Director of the Records Center.
       Employee: I am a Customer Service Specialist III.
       Employee: I am a Director of the Value Adjustment Board and Board Records.
       Employee: I’m an IT technician I.
       Employee: Excellence in Service to me means taking pride in your work.
       Employee: Excellence in Service means the ability to support our teammates, but also the public that we serve.
       Employee: Doing everything in your power to make sure things are done properly, efficiently, and with a level of objectivity and independence. 
       Employee: Excellence in Service means going above and beyond for the customer. 
       Employee: We help the public as much as we can. A lot of times, when customers come to the courthouse, they’re very nervous. But we try to help them to relax and answer any questions that they may have.
       Employee: I’ve had many people cry out there that say, “No one has ever explained to me what this means.”
       Employee: Doing everything that you can do correctly. Doing it right the very first time.
       Employee: Taking the extra step – being honest, being professional, being selfless, and being reliable. 
       Employee: I like to go above and beyond their expectations. I like to say I create Raven Fans. So, I do one plus one plus one more. 

[Automatic Qflow Voice: “Now Serving, M406 at counter number one.]

       Employee: I want to be the best me and I want to project that on others. I want to project that on my customers, on my clients, on my coworkers, and management. 
       Employee: I’m very detail-oriented.
       Employee: My superpower is listening to understand.
       Employee: My superpower is being very detail-oriented in order to maintain an accurate record of criminal proceedings. 
       Employee: I love people. I love being able to help people, to assist people in any way that I can.
       Employee: We really try to help in understanding the customers, and what they’re here for in order to provide that service. 
       Employee: I love working with people.

       Narrator: Our people are our greatest asset and competitive advantage.

       Employee: Welcome to the Clerk’s office.
       Employee: We know that delivering 5-star customer service that exceeds our customer’s expectations starts here on the front lines.
       Employee: Each of us has the opportunity to contribute to our culture of excellence. 

[Victor Crist’ Swearing in Ceremony: “…The duties of the circuit court and comptroller…”]

       Narrator: The Florida Constitution established the Clerk of Circuit Court & Comptroller in 1838 as a public trustee, independently elected to safeguard your public records and public funds. We have over a thousand different roles and responsibilities, but all of them boil down to one thing.

       Employee: How can I help you today?

       Narrator: Our customers.

       Courtroom Clerk: Do you solemnly swear and affirm that the testimony you’re about to give in this cause will be the truth, the whole truth, and nothing but the truth, so help you God?

       Narrator: The judicial system is at the heart of our mission. Public safety and commerce are also key priorities. A countywide system of checks and balances. And, in a county of 1.7 million people, our responsibilities grow with every new neighbor who lives here. Our office accounts for all of Hillsborough County’s $14.4 billion of assets. We account for and audit Hillsborough County’s $8.3 billion budget. We’re responsible for and invest all of Hillsborough County’s cash, and earn millions of dollars for the county that’s used for operations and capital projects. We collect and account for all of Hillsborough County’s $3.5 billion in revenues, and we pay $2.9 billion of the county’s expenses.
	
       Clerk Crist: At the Clerk’s office, our most valuable resource is our employees. They are at the heart of our service excellence and the driving force behind our successes. Every member is vital in delivering 5-star service to our community. 

       Employee: We proudly support the judiciary of the 13th judicial circuit with efficiency. We are accountable with custodians of all county funds and financial reports. We are the guardians of history, your records. We call citizens to dutifully serve as jurors. We are trustworthy fiscal stewards focused on preventing fraud and waste. We are the clerk to the Hillsborough County Commission. When you need to complete a passport application, we are here to help you. We safeguard and protect court records, redacting confidential information and make public records available when you need them. We track and keep trial evidence. We maintain most county records like mortgages, deeds, and marriage licenses. We process civil and criminal court documents. We assist people filing for domestic violence restraining orders.

       Employee: My name is Dani Toro.
       Employee: My name is Angela Mcleod
       Employee: My name is Chloe Zelaya
       Employee: My name is Felix Droz Jr.
       Employee: My name is Dalia Mekouar
       Employee: I’m a payroll business analyst. 
       Employee: I’m an IT Audit manager. 
       Employee: I am the director of customer service. 
       Employee: I am a mail processor III. 
       Employee: I am a court support specialist II. 
       Employee: I’m a records specialist III. 
       Employee: I’m a court support specialist IV. 
       Group of Employees: We are the Clerk of Court.  
       Employee: Welcome to the Clerk’s office. How may I help you? 

[Music]
[Clerk Seal]