CLERK OF COURT & COMPTROLLER

HILLSBOROUGH COUNTY, FLORIDA

ClerkExpress

ClerkExpress allows you to “get in line now”, saving your place in line as though you were already here (similar to call ahead seating at a restaurant). This is a great option for you if you need to visit one of our offices. Before you visit one of our locations, we recommend that you check our services pages to see if your needs can be met online, through email, mail or phone, Ready to Get In Line Now?

ClerkExpress also provides you with the ability to make an appointment. At this time, only our Passport Services and Home Solicitation Permits offer appointments; however, we will be expanding this capability soon.Ready to Make an Appointment?

ClerkExpress FAQs


What is ClerkExpress?

ClerkExpress allows you to “get in line now”, saving your place in line as though you were already here (similar to call ahead seating at a restaurant).  This is a great option for you if you need to visit one of our offices.  Before you  come to one of our locations, we recommend that you visit our services pages to see if your needs can be met online, through email, mail or phone.  ClerkExpress also provides you with the ability to make an appointment.  At this time, only our Passport Services offer appointments; however, we will be expanding this capability soon. 

How does it work?

When you click on the “Get In Line Now” button, our ClerkExpress service will open.  You need to select a service, (e.g. Civil Court, Marriage License, etc.), and the Clerk’s office you want to visit.  When viewing the office options, you can see the number of customers waiting and the average wait time at that location.  After entering your contact information and email address, click “Submit”.  Your Confirmation notice will be displayed on your screen; we will also send you a confirmation email with your Reservation Number.  You will need to enter your Reservation Number into the service kiosk at our office.  Therefore, it is important that you bring that number with you.  You can carefully jot down the number, print the Confirmation screen, or print the Confirmation email.

 

Note: Your ClerkExpress Get In Line Now Reservation Number is only valid for that day.  If you cannot make it to our office before 5:00PM, you will need to submit another request after 8:00AM the following day.

What do I do when I get there

The Reservation Number is required when you arrive to check-in.    Once you arrive at the location, go to the service kiosk and select the Check-in option.  When prompted, enter your reservation number or scan the barcode that was provided in your confirmation.   After you enter and verify your number, a ticket will print.  Please take the ticket and have a seat while waiting for your ticket number to be called.

How do the appointments work?

When you click on the “Make An Appointment” button, our ClerkExpress service will open.  You need to select a service and the Clerk’s office you want to visit.  For Passports, you also need to select the number of passports needed in the Appointment Type selection box (one, two, three or more).  Then choose the day and time that’s most convenient for you.  If the day is greyed-out or the time period is not displayed, that means that we have no appointment available on that day and/or at that time.  After entering your contact information and email address, click “submit” and a Confirmation notice will be displayed on your screen; we will also send you a confirmation email with your Reservation Number.  You will need to enter your Reservation Number into the service kiosk at our office.  Therefore, it is important that you bring that number with you.  You can carefully jot down the number, print the Confirmation screen, or print the Confirmation email.

Can I cancel or change my appointment?

Any appointment can be cancelled or rescheduled.  You will be required to enter your Reservation Number (which can be found on your confirmation email) and either your email address or phone number.  Then click on the cancel or reschedule button.  You will then receive a confirmation page and email indicating your appointment has been cancelled or rescheduled.

Why don’t I see a Get In Line or Appointment button for Restraining Orders or Mental Health?

We are committed to providing a high level of service to our citizens.  When a sensitive and urgent service is requested, a reservation would not be required. 

For what services can I make an appointment?

At this time, Passports is the only service where appointments can be made.  The appointment option will be expanded in the future.  

What do I need to know or have with me before I make the trip?

Many times, additional documents are required to complete a requested service.  Be sure to check our website to find out what you need before making a trip.  You will find some useful information on the Before You Visit page, as well as on the individual service page(s).